Next Best Activity at the Inbound Call Center
Dr. Wolfgang Leußer shows in this post how a best possible customer management in the energy industry can successfully succeed despite a lack of contact.
PROSET Research Project
The research project of b.telligent, TU Munich, ETH Zurich and o2 about the increase of productivity by Service Experience Management.
Effect of Cross-Up-Selling Strategies in Call Centers
CI Insights: Is cross-and up-selling in call centers always useful? This question was discussed in the study Proset. Learn more here!
Retention and WinBack
Learn more at CI Insights about the success factors of Retention and WinBack and optimize the interaction of the two processes.
PROSET - Cross- and Up-Selling Measures
Learn more about PROSET and the substantial potential in the customer dialog with the business in call center.
