Next Best Activity at the Inbound Call Center
Dr. Wolfgang Leußer shows in this post how a best possible customer management in the energy industry can successfully succeed despite a lack of contact.
PROSET Research Project
The research project of b.telligent, TU Munich, ETH Zurich and o2 about the increase of productivity by Service Experience Management.
Effect of Cross-Up-Selling Strategies in Call Centers
CI Insights: Is cross-and up-selling in call centers always useful? This question was discussed in the study Proset. Learn more here!
PROSET - Cross- and Up-Selling Measures
Learn more about PROSET and the substantial potential in the customer dialog with the business in call center.
Intelligent Cross- & Up-Selling Next Best Activity
The NBA and the technical concept next best activity have common characteristics: The ability to work in a team, scoring, inspiration, passing...
