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After formation in November 2012, the i-Service Initiative publishes the yearbook 'Customer Experience Management' for the first time in February 2014. The yearbook includes all articles and blog posts from the fields of IT technologies and strategies which have been published since the initiative's foundation. The authors of this blog are members of the i-Service Initiative, i.e. the businesses and experts of these businesses as well as select guest authors. In their articles, they report on specific real-life service examples which stand out from the crowd by their future-oriented progresses in the field of customer benefits, efficiency and technological innovations.
Premiere of the i-Service's Yearbook Publication
After over one year full of interesting contributions on the latest innovations in the field of customer experience management, the initiative has now decided to compile and publish in a yearbook all articles published to date and make them available to all interested parties for free download. In addition to the articles by renowned technology providers and management consultancies such as, among others, SAP, Lithium, b.telligent, T-Systems, brightone etc., the readers may also look forward to exclusively selected guest authors who provide an interesting insight into the topic customer service from a great variety of perspectives.
b.telligent Experts Share their Knowledge
b.telligent, one of the leading management consultancies for business intelligence, customer relationship management and e-commerce in the DACH region, also presents its latest solutions, innovations and practical experiences in the field of business intelligence and customer service in the i-Service Initiative yearbook. Bernd Engel, co-founder of the i-Service Initiative and sales director with b.telligent, reports on the secret weapon business intelligence in the service center, campaign management, next best activity (NBA), cross- and up-selling potentials in the service center, big data in customer service, mobile BI solutions and some other exciting topics in four articles. You may download the complete i-Service Initiative yearbook 'Customer Experience Management' free of charge here.
The i-Service Initiative
The i-Service Initiative was founded in November 2012 by some select technology providers and IT strategists such as, among others, the management consultancy b.telligent. In addition, Lithium, iTyX and Corporate Quality were among the founding businesses. The reason for the formation of the alliance was the intention to make a contribution to the reduction of innovation obstacles in the field of service communication. In this context, the i-Service Initiative primarily wants to take forward-looking action and encourage and support businesses in actively shaping the unstoppable transition from a classic service economy to a cross-linked service society and in regarding the continuous change as driver for the development of new and progressive innovations. Businesses should use the opportunity given to them by the change of the consumers' communication behavior and thus simplify and accelerate their service processes and make them more efficient. The primary objective of the i-Service Initiative is to create a joint communication platform and thus report on interesting and new concepts. For this reason, the i-Service Initiative is open to the admission of further innovative businesses, as well.
